Work Planner – Direct Maintenance

Work Planner – Direct Maintenance 📍 Stratford, London E15
🕒 Temporary Contract – 35 hours per week (12 weeks initially, with potential extension)
🏠 Agile Working – combination of office and home working
📅 Closing Date: 27th May, 9:00am
💻 Interviews to be held via Microsoft Teams

We are currently seeking an experienced Work Planner to join a busy Planning & Scheduling team on a temporary basis. This is an excellent opportunity for someone with strong repairs and maintenance knowledge, exceptional organisational skills, and a passion for delivering excellent customer service.
Working within a fast-paced Direct Maintenance environment, you will support the coordination and scheduling of reactive repairs across a large housing estate portfolio. You will work closely with a team of planners and report directly to the Operations Support Team Leader.

The team operates on a shift basis between 7am and 8pm, Monday to Friday.

Key Responsibilities

• Coordinate and schedule reactive maintenance appointments for Direct Maintenance Technicians
• Manage technicians’ diaries to maximise productivity and ensure repairs are completed right first time
• Prioritise emergency and urgent repair works in line with service level agreements
• Arrange follow-on works and maintain accurate records on internal systems
• Monitor emails, scheduling queues and ongoing repairs to ensure smooth service delivery
• Communicate effectively with technicians, supervisors, residents and stakeholders
• Escalate service issues where required and support continuous improvement across operations

About You We are looking for someone who can thrive in a constantly changing environment and who is confident managing competing priorities.

You will also have:

• Previous experience within repairs and maintenance planning/scheduling
• Strong frontline customer service experience
• Excellent administration and organisational skills
• Good IT skills, including experience using scheduling systems (DRS/Opti-time experience desirable)
• Clear written and verbal communication skills
• The ability to work under pressure while maintaining attention to detail

This is a fantastic opportunity to join a supportive and collaborative team committed to delivering high-quality services to residents and customers.